Shipping & returns
Fast shipping. Easy returns.
Free US shipping on subscriptions and on orders from $50, delivered in 2–3 business days. Not right for your hair? Send it back within 30 days, even opened.
Free shipping
Free on every subscription delivery and on one-time orders from $50. Under $50, standard shipping is $7.35.
2–3 business days
You get a tracking link by email as soon as your order ships.
United States
CULISE ships within the US only for now.
Returns
Not right for your hair? Send it back.
30 days from delivery, even on opened bottles.
Email us
Write to hello@culise.com with your order number.
Free return label
We send you a prepaid label. Opened bottles are welcome.
Refund
Back to your original payment within 10 business days of your return arriving.
Questions
Orders, answered.
When will my order arrive?
Orders arrive in 2–3 business days within the US. You get a tracking link by email as soon as your order ships.
Is shipping free?
Subscriptions always ship free. One-time orders ship free from $50; under $50, US standard shipping is $7.35.
Do you ship outside the US?
Not at the moment. CULISE ships within the United States only.
Can I return an opened bottle?
Yes. If a product is not right for your hair, you can return it within 30 days of delivery, even opened.
How do I start a return?
Email hello@culise.com with your order number. We send you a prepaid return label.
When do I get my refund?
Within 10 business days of your return arriving, back to your original payment method. Your bank may need a few extra days to show it.
My order arrived damaged or wrong. What now?
Email hello@culise.com with your order number and a photo, and we will make it right.
Can I exchange a product?
Return the product you have, and place a new order for the one you want.